Ordering and delivery
My order says delivered, but I have not received it. What do I do?
Shop with Chainz is NOT responsible for any lost or damaged items after they have been sent to the courier. If your package says delivered and you have not received it, you must reach out to USPS directly.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email@example.com we may be able to cancel your order before it’s processed. If not, we’ll despatch your order.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Flat rate shipping is $6. If your order value is more than $50, we provide free shipping within the U.S.
Can I track my order?
I entered the wrong address. What do I do?
Due to safety precautions regarding COVID-19 and that most items are handmade and customized, if your package is returned due to incorrect address, you will be responsible for paying shipping fees again.
Do you offer local pickup?
Yes. I am located in Compton (90220). If you would like to do local pick up, please contact us at the Chat link or email us at ShopwithChainz@gmail.com.
How do I return an item?
My order has arrived but it’s not as I expected. What can I do?
All sales are final.